Support

USM Proxy

USM Proxy App

A secure, fast, and reliable connection — available on iOS.

Support

USM Proxy

If you need help with the app, connection issues, or your account, please contact our support team.

Contact Us

Our support team is available to assist you with any questions or concerns regarding the USM Proxy application.

Technical Support

If you experience issues with your connection or the application, please include the following information in your support request to help us resolve the issue as quickly as possible:

  • Country and network type (Wi-Fi / Mobile Data)
  • Screenshots or screen recordings (if applicable)

Connection Issues

If you are unable to establish a connection, try the following steps:

  • Ensure you have a stable internet connection
  • Try switching between Wi-Fi and mobile data
  • Restart the application
  • Check that you are using the latest version of the app
  • Try connecting to a different server location

Account & Subscription

For account-related inquiries:

  • Verify your subscription status in the app settings
  • Ensure your payment method is up to date
  • Check your email for subscription confirmation
  • Contact support if you need to transfer your subscription to a new device

Performance Optimization

To achieve the best performance:

  • Select the server location closest to you for minimal latency
  • Close other bandwidth-intensive applications
  • Ensure your device's operating system is up to date
  • Try different protocol options if available in settings

Privacy & Security

USM Proxy is designed to provide a secure and private internet connection. We are committed to protecting your data and maintaining the highest standards of user privacy.

  • We do not store, monitor, or log the content of user traffic. Your browsing activity remains private.
  • All data transmitted through USM Proxy is encrypted using industry-standard protocols to ensure your information remains secure.
  • We do not sell, share, or monetize your personal information or browsing data with third parties.
  • Our privacy practices are clearly documented in our Privacy Policy, which is available for review at any time.
  • For more information, please refer to our

Legal Information

USM Proxy is operated by USM Tech Inc., a corporation registered in the State of Delaware, United States of America.

  • By using USM Proxy, you agree to comply with all applicable laws and regulations in your jurisdiction. The service is intended for lawful use only.
  • Your use of USM Proxy is governed by our Terms of Service, which outline the rights, responsibilities, and limitations of both parties.
  • USM Tech Inc. is subject to the laws of the State of Delaware, USA. Any disputes arising from the use of our services shall be governed by applicable U.S. federal and state laws.
  • USM Proxy, including its design, technology, and branding, is the intellectual property of AI USM Inc. All rights reserved.

About USM Proxy

USM Proxy provides a secure, encrypted connection for your internet traffic, helping protect your privacy online.

  • Encrypted internet connection
  • Multiple server locations worldwide
  • Simple one-tap connection
  • No activity logs
  • Automatic protocol selection
  • Split tunneling support

Data Handling & Retention

We believe in minimal data collection. Here is what we do and do not collect:

  • Account information (email address for registration)
  • Subscription and payment status (processed by Apple / Google)
  • Aggregated, anonymized connection statistics for service improvement
  • Your real IP address in connection with your activity
  • Account data is retained for the duration of your subscription. Upon account deletion, all associated data is permanently removed within 30 days.

Infrastructure & Reliability

USM Proxy operates a global network of servers designed for reliability, speed, and security.

  • Our infrastructure is designed for high availability with redundant systems and automatic failover.
  • Strategically located servers across multiple continents to minimize latency and maximize connection speed.
  • We utilize the latest secure tunneling protocols to provide fast, reliable, and encrypted connections.

Still Need Help?

Our support team is here to assist you. Don't hesitate to reach out.

Download USM Proxy

Available on the App Store for iPhone and iPad.