Frequently asked questions
Direct answers to what people most often ask about AI USM: what the technology does, what it deliberately does not do, and how data is handled.
Are these case studies customer references?
No. They describe how the platform is designed and deployed in pilots and in-product features. We do not publish customer names, metrics or testimonials that we cannot evidence.
Can AI USM be used to diagnose a medical condition?
No. AI USM is not a medical device and does not provide a diagnosis. Health-related assistants provide information and structure a conversation for a qualified clinician to review.
How accurate is the emotion recognition?
The fused multimodal model reaches 92% accuracy on our internal validation sets. Accuracy varies by channel quality: poor lighting or a noisy microphone lowers the contribution of that channel, and the fusion layer weights it down accordingly.
Which languages are supported?
The interface and assistants work in English, Russian, Chinese, Czech and Arabic. Voice and vision analysis are largely language-independent; text understanding is trained per language.
What happens to camera and microphone data?
Raw video and audio are used for inference and are not retained by default. What persists is the derived, anonymised emotional state, and only where the user has consented to that modality.
Where is the company registered?
AI USM LTD is a Delaware corporation with an Abu Dhabi entity registered in ADGM under number 28022, endorsed by Hub71.
What is the ULC Token used for?
ULC is a Solana SPL token used for assistant access, partner billing and ecosystem incentives. Details are on the /token page and in the whitepaper.